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Hard Rock Hotel Cancun  
1/16
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Hard Rock Hotel Cancun 4.0 -Star Hotel
(formerly Cancun Palace)
Cancun, Yucatan Mexico
All-Inclusive! Includes room, meals, drinks and activities.
Kids Welcome ... Spa ... Tennis
11 miles from airport, 10 miles to town

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. The stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, authentic memorabilia from international and local music artists and meeting facilities to the tune of a 16,408-square-foot convention center. Guests can enjoy all this plus unsurpassed service within an exclusive waterfront experience. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions - perfect for rock and roll royalty that are used to having everything at their fingertips.

Amenities - Hard Rock Hotel Cancun

601 Rooms, 6 Restaurants, 5 Bars, Pools, Rock Spa*, Fitness Center, 2 Tennis Courts, Non-Motorized Watersports, Billiards, Basketball, Ping Pong, Beach/Water Volleyball, Kids Club, Babysitting*, Activities Program, Concierge, Wireless Internet*, Business Center*, Car Rental*, Gift Shop*, Multilingual Staff, Free Parking, Laundry Service*, Currency Exchange, Dry Cleaning*, Meeting Facilities*, Wedding Services*

* denotes activities/services available for an additional cost. Amenities and inclusions are subject to change at any time.

Room Categories & Descriptions - Hard Rock Hotel Cancun

Room amenities include air conditioning, stellite television, telephone, minibar, CD player, alarm clock, AM/FM radio, coffee/tea maker, iron/ironing board, and safety deposit box.

Deluxe Room - 430 Sq. Ft. 1 king bed or 2 double beds, balcony with two chairs & table, double Jacuzzi. Max Occupancy: 4 guests.

Deluxe Gold - 430 Sq. Ft. 1 king bed or 2 double beds, Sunset view balcony, double Jacuzzi, Rock Spa® Bath Amenities. Max Occupancy: 4 guests.

Deluxe Platinum - 430 Sq. Ft. 1 king bed or 2 double beds, balcony and seating area overlooking an ocean view, double Jacuzzi, mini bar. Max Occupancy: 4 guests.

Deluxe Family - 763 Sq. Ft. Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. sunset view balcony, Fun In The Sun Bucket Kit, An Xbox 360 and DVD player with epic games and DVDs available on request, fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa® products, Bathrobes & Slippers including mini size for children. Max Occupancy: 6 guests, including children (ages 4-17) ) & infants (0-3) four adults maximum. This room category is only available for families traveling with children.

Deluxe Diamond - 430 Sq. Ft. Ocean View & Best Locations. One King bed, a double Jacuzzi, two 25-minute massages at the spa with aromatherapy, complimentary Beach Bag, exclusive concierge, balcony with chairs and a table, DVD Player and CD Player, 24-Hour room service with select menu, nightly Petit Four & Nightly Turndown Service. Max Occupancy: 2 guests.

Rock Suite Platinum - 1,065 Sq. Ft. One bedroom ocean/lagoon views with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living room, dining room, exclusive restaurant and late-night pillow menu, Aromatherapy, iPod dock, double Jacuzzi, Rock Spa® amenities, DVD player, CD player, bathrobes & slippers, 24-Hour room service with select menu, nightly Petit Fours & Nightly Turndown Service. Max Occupancy: 6 guests, including children & infants.

Rock Star Suite - King-sized oceanview bedroom with: double Jacuzzi, a private ocean view terrace, exclusive 24-hour room service menu, living room, private bar, aromatherapy, pillow menu, exclusive Beach Bag (one per room/per stay), two (2) 25 Minute massage, nightly turndown service, exclusive concierge phone service, private check-in & out / Late Check-out & Early check-in (subject to availability). Max Occupancy: 2 adults.

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

Restaurants - Hard Rock Hotel Cancun

Fine Dining

Zen - Find your Zen at this Japanese-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Japanese cuisine. During the day, the sleek lobby restaurant serves up an international-style of buffet favorites for breakfast, then ramps up the glam factor once the sun goes down. In the evening, savor Asianl a la carte specialties such as Teppanyaki. Dress code: Resort casual, no wet clothing or uncovered swimwear is allowed. Reservations required.

Ciao - Sit down to an Italian feast at this fine dining spot. In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian a la carte specialties and expertly prepared pasta dishes. Dress code: Casual elegance. Long pants, collared shirts and shoes are required.

Ipanema - When the sun is up Ipanema is the place to go for a buffet or snacks throughout the day. Then when the sun goes down, Ipanema is a great spot for enjoying an elegant dinner of finest cuts of steak.

Casual Dining

The Market - Cuisine: International buffet Located in the Central lobby.
Continental Breakfast: 6:30 am - 7:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner: 5:30 pm - 11:00 pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.

Frida - Cuisine: Outdoor buffet with grilled cuts, chicken and fish & Mexican cuisine evenings for dinner. Located in the Central lobby/pool area.
Lunch: International buffet 11:30 am - 5:30 pm
Dinner: Mexican a la carte 5:30 pm - 11:00 pm
Outdoor buffet, grilled cuts, chicken & fish
Outdoor brick oven pizza: 11:30am - 5:30pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.

Bars - Hard Rock Hotel Cancun

Lobby Bar - Open from 10:00 am – 1:00 am, Live music from 10:00 pm - 12:45 am. Dress code: casual.

Contoy Swim-Up Pool Bar - Open from 9:00 am – 6:00 pm. Snacks: from 10:30 am - 5:30 pm.

Cozumel Swim-Up Pool Bar - Open from 9:00am – 6:00 pm. Snacks: from 10:30 am - 5:30 pm.

Beach Bar - Beach service from 10:00am - 5:00pm. Snacks: from 11:00am - 5:00pm.

Amphitheater - Amphitheater has bar service during shows on select nights: from 8:00pm – 9:00pm.



Location of Hard Rock Hotel Cancun

Resort Rating Key
6-Star Resort Exceptional (Premier property with finest services,
amenities and exquisite surroundings)
5-Star Resort Deluxe (Prime location with outstanding service, elegant accommodations and a wide array of amenities)
4-Star Resort Good (Tastefully furnished accommodations with
assortment of amenities and services)
3-Star Resort Moderate (Comfortable accommodations with limited
amenities and services)
2-Star Resort Fair (Clean, basic, budget property)
1-Star Resort Very limited appeal