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Hard Rock Hotel Cancun  
Hard Rock Hotel Cancun 5.0 -Star Hotel
(formerly Cancun Palace)
Cancun, Yucatan Mexico
All-Inclusive! Includes room, meals, drinks and activities.
Kids Welcome ... Spa ... Tennis
11 miles from Cancun airport

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. The stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, authentic memorabilia from international and local music artists and meeting facilities to the tune of a 16,408-square-foot convention center. Guests can enjoy all this plus unsurpassed service within an exclusive waterfront experience. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions - perfect for rock and roll royalty that are used to having everything at their fingertips.

601 Rooms, 6 Restaurants, 5 Bars, Pools, Rock Spa*, Fitness Center, 2 Tennis Courts, Non-Motorized Watersports, Billiards, Basketball, Ping Pong, Beach/Water Volleyball, Kids Club, Babysitting*, Activities Program, Concierge, Wireless Internet*, Business Center*, Car Rental*, Gift Shop*, Multilingual Staff, Free Parking, Laundry Service*, Currency Exchange, Dry Cleaning*, Meeting Facilities*, Wedding Services*

* denotes activities/services available for an additional cost. Amenities and inclusions are subject to change at any time.

Room Categories and Descriptions
Room amenities include air conditioning, stellite television, telephone, minibar, CD player, alarm clock, AM/FM radio, coffee/tea maker, iron/ironing board, and safety deposit box.

Requests for a specific bedding arrangement or room location are fulfilled by the hotel based on availability.

Deluxe - One king bed or two double beds, balcony with two chairs & table, double Jacuzzi. 430 square feet. Max Occupancy: 4 guests.

Deluxe - One king bed or two double beds, sunset view balcony, double Jacuzzi. 430 square feet. Max Occupancy: 4 guests.

Deluxe Gold - One king bed or two double beds, sunset view balcony, double Jacuzzi. 430 square feet. Max Occupancy: 4 guests.

Deluxe Gold Pure - One king bed or two double beds, sunset view balcony, double Jacuzzi. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. 430 square feet. Max Occupancy: 4 guests.

Deluxe Platinum - One king bed or two double beds, balcony and seating area with an ocean view, double Jacuzzi and mini bar. 430 square feet. Max Occupancy: 4 guests.

Deluxe Diamond - One king bed, balcony and seating area with an ocean view, double Jacuzzi, two 25-minute massages at the spa with aromatherapy, 24-Hour room service with select menu, nightly Petit Four & Nightly Turndown Service. 430 square feet. Max Occupancy: 2 guests.

Deluxe Family - Two connecting suites, one with a king bed and another with two double beds, including a double Jacuzzi and wine in the adults room. Balcony with a sunset view, Xbox 360 and DVD player, fully stocked bar. This room category is only available for families traveling with children. 763 square feet. Max Occupancy: 6 guests, including children (ages 4-17) ) & infants (0-3) four adults maximum.

Deluxe Platinum - Rock Royalty Level - One bedroom ocean/lagoon views with a king bed. Private terrace, living room, dining room. 1,065 square feet. Max Occupancy: 2 adults.

Rock Suite Platinum - Two bedroom suite with one king bed and two double beds. Ocean or Lagoon view or Ocean and Lagoon view (only a few rooms are available with both the ocean and lagoon view). Maximum Occupancy: 6 guests, including children & infants. A maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 1,065 Sq. Ft.

Rock Star Suite - Two bedroom suite with two king beds. This suite comes fully equipped with two bedrooms, living room, dining room with marble top dining room table that sits six, and bar. Ocean view. Maximum Occupancy: 4 Adults. 2,511 Sq. Ft.

Fine Dining

Zen - Find your Zen at this Japanese-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Japanese cuisine. During the day, the sleek lobby restaurant serves up an international-style of buffet favorites for breakfast, then ramps up the glam factor once the sun goes down. In the evening, savor Asianl a la carte specialties such as Teppanyaki. Dress code: Resort casual, no wet clothing or uncovered swimwear is allowed. Reservations required.

Ciao - Sit down to an Italian feast at this fine dining spot. In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian a la carte specialties and expertly prepared pasta dishes. Dress code: Casual elegance. Long pants, collared shirts and shoes are required.

Ipanema - When the sun is up Ipanema is the place to go for a buffet or snacks throughout the day. Then when the sun goes down, Ipanema is a great spot for enjoying an elegant dinner of finest cuts of steak.

Casual Dining

The Market - Cuisine: International buffet Located in the Central lobby.
Continental Breakfast: 6:30 am - 7:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner: 5:30 pm - 11:00 pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.

Frida - Cuisine: Outdoor buffet with grilled cuts, chicken and fish & Mexican cuisine evenings for dinner. Located in the Central lobby/pool area.
Lunch: International buffet 11:30 am - 5:30 pm
Dinner: Mexican a la carte 5:30 pm - 11:00 pm
Outdoor buffet, grilled cuts, chicken & fish
Outdoor brick oven pizza: 11:30am - 5:30pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.

Lobby Bar - Open from 10:00 am – 1:00 am, Live music from 10:00 pm - 12:45 am. Dress code: casual.

Contoy Swim-Up Pool Bar - Open from 9:00 am – 6:00 pm. Snacks: from 10:30 am - 5:30 pm.

Cozumel Swim-Up Pool Bar - Open from 9:00am – 6:00 pm. Snacks: from 10:30 am - 5:30 pm.

Beach Bar - Beach service from 10:00am - 5:00pm. Snacks: from 11:00am - 5:00pm.

Amphitheater - Amphitheater has bar service during shows on select nights: from 8:00pm – 9:00pm.

Location of Hard Rock Hotel Cancun

Resort Rating Key
6-Star Resort Exceptional (Premier property with finest services,
amenities and exquisite surroundings)
5-Star Resort Deluxe (Prime location with outstanding service, elegant accommodations and a wide array of amenities)
4-Star Resort Good (Tastefully furnished accommodations with
assortment of amenities and services)
3-Star Resort Moderate (Comfortable accommodations with limited
amenities and services)
2-Star Resort Fair (Clean, basic, budget property)
1-Star Resort Very limited appeal